QUANTUM METRIC FOR SALESFORCE APPS
Find where teams get stuck, which features go unadopted, and what's quietly pushing employees toward workarounds.
75%decrease in helpdesk tickets.
90%decrease in mean time to repair (MTTR).
60%decrease in average handle time (AHT).
30%decrease in agent escalations.
Know what's adopted, what's avoided, and why.
Surface errors, slowdowns, and confusing experiences that keep teams from working efficiently.
Connect training, process improvements, and product updates to measurable business outcomes.
Scale relevant insights to Sales, Service, Marketing, and IT teams so everyone stays aligned.
UNTAPPED BEHAVIORAL DATA
Salesforce tracks server-side admin and user activity while endpoint tools watch device health. But no one is capturing behavior and feedback in context — every click, form submission, and error.
WORKFORCE INSIGHTS
Get insights on how employees navigate Salesforce, which paths they take, where they pause, how they handle edge cases. Compare how top performers work versus everyone else. Use that as the foundation for building your Agentforce.
VOICE OF THE EMPLOYEE
Trigger surveys, tool tips, and walkthroughs for guided onboarding and support. Unify employee feedback from surveys, chat and call transcripts, reviews, social, and contact center data in one place for a comprehensive view of your workforce. Link feedback directly to the session replay, javascript error, rage click, or network failure to resolve issues as they happen.
DATA-DRIVEN DECISIONING
Measure performance before and after new features are deployed. Quantify the true business impact of friction and errors to validate your investment.
“Salesforce business data gives us what happened while Quantum Metric gives us much more of the how and why.”
Stefano Toffolo / Digital Experience Specialist
“By integrating session replay links directly into Salesforce issue reports, we enabled teams to access real-time customer behavior data and friction points with unprecedented speed and accuracy.”
eCommerce/Manager / Technical Product Delivery
“Today we are seeing improvements in our agent’s ability to better understand our customers. Quantum Metric allows us to go into the customer’s session and actually see what error they encountered to quickly pinpoint the issue and solution.”
Bradley Bossenbroek / Operations Program & Knowledge Management
Quantum Metric supports analytics for virtually any application built on Salesforce, including:
If your team uses Salesforce to power internal workflows, Quantum Metric can help you understand how employees interact with those experiences and where friction slows them down.
No. If you are not currently a Quantum Metric customer, we will work with you to onboard your Salesforce application as your first Quantum Metric digital property just like a website or mobile application.
Deploying Quantum Metric on Salesforce is about the same as deploying Quantum Metric across any other website or application. Our team works with you to make sure we’re capturing and configuring all the relevant data so you can get started understanding insights and taking action quickly.
Native Salesforce reporting shows what data exists in the system including records created, fields updated, and pipeline stage. Quantum Metric captures how employees actually experience Salesforce, including:
Together, Salesforce reporting and Quantum Metric provide both operational data and behavioral insights, giving teams a complete view of Salesforce performance.
No. We just need to deploy a QM Aura Component. No other "custom" development needed.
Yes. Quantum Metric supports highly customized Salesforce Lightning applications and custom Lightning pages. Our team will review your implementation to ensure the appropriate data can be captured. For example we won't be able to capture iframes out-of-the-box.
